| How does information overload about COVID-19 vaccines influence individuals’ vaccination intentions? The roles of cyberchondria, perceived risk, and vaccine skepticism A Honora, KY Wang, WH Chih Computers in Human Behavior 130, 107176, 2022 | 43 | 2022 |
| Managing social media recovery: The important role of service recovery transparency in retaining customers A Honora, WH Chih, KY Wang Journal of Retailing and Consumer Services 64, 102814, 2022 | 41 | 2022 |
| How the emoji use in apology messages influences customers’ responses in online service recoveries: The moderating role of communication style KY Wang, WH Chih, A Honora International Journal of Information Management 69, 102618, 2023 | 17 | 2023 |
| What drives customer engagement after a service failure? The moderating role of customer trust A Honora, WH Chih, J Ortiz International Journal of Consumer Studies 47 (5), 1714-1732, 2023 | 11 | 2023 |
| Intention to use telemedicine services during a health crisis: A motivation‐opportunity‐ability theory approach FT Atmaja, CHJ Wu, RK Guttena, A Honora International Journal of Consumer Studies 48 (3), e13044, 2024 | | 2024 |
| Investigating antecedents of brand value co-creation behaviors in social media based brand communities KY Wang, WH Chih, A Honora, YP Wu Electronic Commerce Research and Applications 64, 101359, 2024 | | 2024 |
| Gaining customer engagement in social media recovery: the moderating roles of timeliness and personalization A Honora, KY Wang, WH Chih Internet Research, 2024 | | 2024 |
| The bittersweet of consumer–human brand relationships in the social media context A Honora, M Memar Zadeh, N Haggerty Psychology & Marketing 41 (3), 547-574, 2024 | | 2024 |
| Service Failure and Recovery: The Role of Customer Forgiveness and Perceived Justice in Customers’ Coping Behaviors A Honora, KY Wang, WH Chih | | 2023 |
Wenhai ChihProfessor of Business Administration, National Dong Hwa UniversityVerified email at gms.ndhu.edu.tw
